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There is a Performance Issue when Selecting the Customer Name in the Administrator Workbench (Doc ID 2647650.1)

Last updated on APRIL 01, 2020

Applies to:

Oracle Service Contracts - Version 12.2.4 and later
Information in this document applies to any platform.


When entering the Customer Name in the Administrator Workbench page it is taking a long time to return.

1.Using the Administrator Workbench responsibility.
2. Create a new Service Contract.
3. Select the Customer Name from LOV or type in the name
2. Experience a delay in LOV options to appear or for the field to populate after entering the information.


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