Interorg Transaction Error: The source item instance in Oracle Install Base does not exist

(Doc ID 264794.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Installed Base - Version 11.5.9 to 11.5.10 [Release 11.5]
Information in this document applies to any platform.
***Checked for relevance on 28-Apr-2016***


Symptoms

After doing a Receipt of a Install Base trackable item from an Inter-organization transfer the following error is in Install Base


Error Text = The source item instance XXXXXX, in Subinventory XXXXX, for Organization XXX in Oracle Install Base does not exist. Please verify that any receipt transations were successful. (ITEM=XXXXXX)
Source Type = CSIORGTR



Oracle Installed Base Administration >> Transaction Errors Processing (CSI_TXN_ERRORS).
The item remains as 'In Transit' after receipt. The item is install base trackable in all organizations.
Transaction Type = INTERORG_TRANS_RECEIPT

The item and subinventory exist in the organization and the receipt has been verified.

Cause

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