Release Management Order Is Not Seen In Order Management (Doc ID 2649197.1)

Last updated on SEPTEMBER 20, 2021

Applies to:

Symptoms

On : 12.2.4 version, Demand Processor Related Issue

When attempting to process DSP the following exception error occurs.

OBSERVATION
--------------------------
RLM schedule got processed but orders are not seen in sales order
board, I am able to see that closed order in order board but not
booked orders.

ERROR
-----------------------
Demand Processor Exceptions Report

Warning :: The demand 1 for ship from-ship to-customer item 
on request date 27-JAN-20 (Original Customer Request Date 10-FEB-20) will not be inserted as a
demand populated by higher precedence SEQUENCED schedule exists
on request date 27-JAN-20 in order. Additional matching attribute(s)
Model Serial Number= , Customer Production Sequence=

STEPS
-----------------------
1. Responsibility: Release Management
2. Run > DSP side 862 Inbound Shipping Schedule
3. Schedule Details > Sales Order> Shows Closed for line 1.1.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot understand how sales order line 1.1
is having the customer request date as 10 FEB 2020 and in Closed status.

Changes

Cause

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