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Getting Error As Cannot Create Group INCIDENT_ADDRESS_VALIDATE_RG While Creating A Service Request (Doc ID 2650512.1)

Last updated on MARCH 25, 2020

Applies to:

Oracle Customer Care - Version 12.2.6 and later
Information in this document applies to any platform.


On : 12.2.6 version, Contact Center

Getting Error as Cannot Create Group INCIDENT_ADDRESS_VALIDATE_RG while creating a Service Request

 FRM-41072: Cannot create Group INCIDENT_ADDRESS_VALIDATE_RG error while creating a new service request

The issue can be reproduced at will with the following steps:
1. (R) Service > Customer Management > Contact Center
2. Enter the Customer Name and Tab
3. Goto Service Request Tab
4. Enter the Serial Number and Tab, the error comes up : FRM-40735: WHEN-VALIDATE-ITEM trigger unhanded exception ORA-06502
5. Remove the Serial Number and TAB another Error comes up.: FRM-41072: Cannot create Group INCIDENT_ADDRESS_VALIDATE_RG



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