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RLM DSP Exceptions: Customer Item Number has invalid cross reference (Doc ID 2651390.1)

Last updated on MARCH 22, 2020

Applies to:

Oracle Release Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Demand Processor Related Issue

When attempting to run DSP schedule,
the following error occurs.

ERROR
-----------------------
Error :: Customer Item Number has invalid cross reference

Error :: Sales order is neither specified on schedule nor setup at the Ship From/Ship To Terms level or Ship From/Customer Item Terms level.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run the DSP
2. View Exceptions
3. See errors

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot successfully complete DSP.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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