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Task Assignment Error :XXXX Is Not A Valid Task Status For The Scheduler. (Doc ID 2651422.1)

Last updated on MARCH 23, 2020

Applies to:

Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms



Getting the following error while trying to assign a task

ERROR
-----------------------
XXXX is not a valid task status for the Scheduler.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Login to Applications
2. Go to Service responsibility
3. Navigate to Service Requests >Create Service Requests
4.Query for exiting Service Request and go to task tab
5.Try to assign the task to a resource

Observe the above error



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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