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Service: "Forbidden You Don't Have Permission To Access" Opening Zip File Attached to a Service Request (Doc ID 265158.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle iSupport - Version 11.5.10 to 12.2 [Release 11.5 to 12.2]
Oracle Teleservice - Version 11.5.10 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.
Service Request form or page in TeleService products iSupport or Customer Support.

Symptoms

You have attached a .zip file to your Service Request but you cannot open it.

You get an error message like the following:

ERROR:
==========
You don't have permission to access /pls/PCSUVI/fndgfm/fnd_gfm.get/15420232532/153710/fnd_gfm.zip on this server

Cause

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In this Document
Symptoms
Cause
Solution
References

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