Punchout Fails: The Connection To The Supplier Website Cannot Be Established
(Doc ID 2652238.1)
Last updated on MARCH 25, 2020
Applies to:
Oracle iProcurement - Version 12.1.3 to 12.2 [Release 12.1 to 12.2]Information in this document applies to any platform.
Symptoms
On : 12.1.3 version, Punchout to Supplier or hub
Punchout to a supplier business fails with - The connection to the supplier website cannot be established
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigation: Requisitions -> Punchout to "Some Supplier Business"
2. Some Supplier_Direct Punchout: The connection to the supplier website cannot be established.
Error Code: 700 Authentication Failure
Login failed : unable to get supplier login url from login response
Return Code: 401
Return Message: failure Some Supplier Business could not validate account credentials for '12345678'.
Note: All supplier names, references and values shown above are fictitious
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |