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Unable To Approve Claim Associated To Scan Data Offer (Doc ID 2652385.1)

Last updated on MARCH 25, 2020

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Trade Management > Claims,

Manual Claim is created and associated to Scan Data offer.  Issue is when earnings for claim are more than offer amount and offer is adjusted.  User
submits claim for approval by clicking confirm and the below error is seen. If user enables claim approver, then the same message is seen in approval
notification.

Error:
 New1: l_claim.pre_auth_deduction_number:
New1: l_claim.customer_ref_number
Length of l_claim.customer_ref_number
New1: l_claim.offer_id
New1: l_claim.payment_method
OZF_CLAIM_UTILITY_PVT.Check_Claim_access: start
user_id=100000057 update_access is F
claim access is F
OZF_CLAIM_UTILITY_PVT.Check_Claim_access: end
l_claim.offer_id :
l_old_offer_id :
New1: l_claim.settled_from11
l_claim.offer_id1 :
l_old_offer_id1 :
New1: l_claim.settled_from22
l_return status from Claim Association =S
Claim Payment Method Given =CREDIT_MEMO
Claim ID =25497524
l_activity_id =18828219
l_claim.offer_id =
l_claim.claim_class =CLAIM
OZF_CLAIM_SETTLEMENT_PVT.Complete_Settlement : start
l_app_match_cr :F
l_app_new_cr :F
p_claim_rec.settled_from :
p_claim_rec.payment_reference_number :
p_claim_rec.payment_reference_id:
OZF_CLAIM_SETTLEMENT_PVT.Complete_Claim_for_Completion : start
OZF_CLAIM_SETTLEMENT_VAL_PVT.Complete_Claim_Validation : start
p_claim_rec.payment_method:CREDIT_MEMO
OZF_AR_VALIDATION_PVT.Complete_AR_Validation : start
OZF_AR_VALIDATION_PVT.Complete_AR_Validation : end
OZF_CLAIM_SETTLEMENT_VAL_PVT.Complete_Claim_Validation : end
OZF_CLAIM_SETTLEMENT_PVT.Complete_Claim_for_Completion : end
OZF_CLAIM_SETTLEMENT_PVT.Create_Payment_for_Completion : start
OZF_Claim_Accrual_PVT.Adjust_Fund_Utilization: start


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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