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Error: No Resources Were Returned Because No Resource Selection Criteria Specified (Doc ID 2652815.1)

Last updated on MARCH 26, 2020

Applies to:

Oracle Field Service - Version 12.2.5 and later
Information in this document applies to any platform.


When attempting to use assignment manager, the following error occurs.

No resources were returned because no resource selection criteria were specified.

The issue can only be reproduced intermittently:

1. (R) Service
2. (N) Service Request form --> Create task and choose assignee type --> Click on assignment manager/Schedule Advice window to Schedule the task, get the above mentioned error.

When trying to schedule a task using Scheduler with the 'Assisted Scheduling' option, receive error: 'No resources were returned because no resource selection criteria were specified'.
The problem occurs randomly and also Territory Qualifiers are not selected.

Note: The profile 'JTFAM:Filter resources based on group membership' is set to Yes.




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