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Error: No Resources Were Returned Because No Resource Selection Criteria Specified (Doc ID 2652815.1)

Last updated on MARCH 26, 2020

Applies to:

Oracle Field Service - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

When attempting to use assignment manager, the following error occurs.

ERROR
-----------------------
No resources were returned because no resource selection criteria were specified.


STEPS
-----------------------
The issue can only be reproduced intermittently:

1. (R) Service
2. (N) Service Request form --> Create task and choose assignee type --> Click on assignment manager/Schedule Advice window to Schedule the task, get the above mentioned error.

When trying to schedule a task using Scheduler with the 'Assisted Scheduling' option, receive error: 'No resources were returned because no resource selection criteria were specified'.
The problem occurs randomly and also Territory Qualifiers are not selected.

Note: The profile 'JTFAM:Filter resources based on group membership' is set to Yes.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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