My Oracle Support Banner

Duplicate Charge/Material/IB Transactions Created In Debrief (Doc ID 2653560.1)

Last updated on MARCH 29, 2020

Applies to:

Oracle Field Service - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Support Codes

When attempting to process Debrief Material Lines, found there were duplicate Charge created, Install Base updated multiple times and duplicate Material transaction created

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Query Debrief Material Lines with Failed status

2. Process the Material Lines again


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.