My Oracle Support Banner

Error When Accessing Payroll Dashboard: 'Please inform your support representative that the descriptive flexfield in the application PAY could not be found.' (Doc ID 2653911.1)

Last updated on MARCH 31, 2020

Applies to:

Oracle Payroll - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Error is received when user tries accessing Payroll Dashboard

ERROR
-----------------------
1.Program error. Please inform your support representative that the descriptive flexfield in the application PAY could not be found.
2.The data that defines the flexfield on this field may be inconsistent. Inform your system administrator that the segment referred to by the flexfield bind variable :$FLEX$.PY_SRS_PAY_PERIOD_END_DATE".REGULAR_PAYMENT_DATE.ID could not be found. Make sure this variable references the segment or value set name of a prior segment in the flexfield structure. This flexfield bind variable is in either a WHERE clause in a table-validated value set, or in a default value for one of the segments of this flexfield.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Navigation: Payroll Professional * Payroll Dashboard * Payroll Dashboard

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.