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Serial Numbers Are Not Defaulted To The Logistic Lines For Loaner Repair Types (Doc ID 2653934.1)

Last updated on SEPTEMBER 02, 2020

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3

ACTUAL BEHAVIOR
---------------
When creating a repair order with repair type = Loaner the Serial number in the service request header is not defaulted to the logistics lines

EXPECTED BEHAVIOR
-----------------------
Expect that the serial number from the service request will automatically default to the logistics lines.   It does this for other repair types.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a service request.
2. Create a repair order with type = Loaner.
3. Logistics lines are created but the serial number is not populated from the service request.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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