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Mobile Field Service Multiplatform: Part Requirement Status And Order Line Status Are Not In Sync (Doc ID 2654303.1)

Last updated on MARCH 31, 2020

Applies to:

Oracle Mobile Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
Mobile Field Service Multiplatform: Part Requirement Status And Order Line Status Are Not In Sync

When creating Part Req via. MFS mp and the Sales order is progressing through the Shipping Process, the Order line status that comes back to the MFS mp App is incorrect. Noticed that in MFS mp, the status is synced correctly when item is shipped. However, when Order lines are in 'Back Ordered' or 'Released to Warehouse' the status does not sync back to OMFS mp even after running the JTM program with Transaction/lookup.
 

EXPECTED BEHAVIOR
Expect that the Order line status is in sync in MFS MP Part Requirement..

STEPS
1. Login to OMFS app.
2. Select a Task and Create a Part Requirement for eg: 55 quantity
3. The Sales order is created...
4. R) Order Management -> Shipping Transaction form -> Launch pick release
5. Find that there are two deliveries created:
1st Delivery: the line status shows 'Staged/Pick Confirmed', Quantity: 50
2nd Delivery: the line status shows 'Backordered', Quantity: 5

6. Ran the JTM master program and synced the mfs mp, find that the status of the Part Requirement Order is null.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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