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Field Service Debrief: Error Coming For Dates - "Date In Schedule Date Must Be Earlier Or Equal..." (Doc ID 2654512.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Field Service - Version 12.2.6 to 12.2.8 [Release 12.2]
Oracle Customer Support - Version 12.2.6 to 12.2.8 [Release 12.2]
Information in this document applies to any platform.

Symptoms

In the Debrief HTML page
When enter a Labor debrief line with no Start Time, no End Time, no Item and no Duration, the following message is displayed:

Error:

A value must be entered for "Labor Start Date".
A value must be entered for "Labor End Date".
Date "11-Jan-2011 11:11" in "" must be earlier than or equal to "11-Jan-2011 11:10".
A value must be entered for "Duration".


Steps:

(R) Customer Support Specialist
(N) Update Service Request (HTML)

 - Go to Update Task
 - In the Update Task page select Debrief Tab
 - Try to enter a Labor line with no Start Time, no End Time, no Item and no Duration

=> The reported message is displayed.

Issue can occur from Field Service Technician Portal (FSTP) as well.
Also, it may occur with Material Lines.

Cause

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In this Document
Symptoms
Cause
Solution
References


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