My Oracle Support Banner

PAYMENT_ASSURANCE_ELIGIBLE: Payment Details Not Provided For The Due With Order Amount. (Doc ID 2655514.1)

Last updated on JANUARY 25, 2021

Applies to:

Oracle Order Management - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
Commitment has been applied on Sale order line. Payment Assurance should be eligible, but payment assurance is not eligible and order cannot be processed.
Order hold on Payment tab on Sale Order Line does not get removed.

EXPECTED BEHAVIOR
Hold should be removed and Payment Assurance eligible.

STEPS
The issue can be reproduced at will with the following steps:
1) Creating a transaction with class "Deposit"
2) Entering Receipt and applying on the transaction created in step 1
3) Entering a Sale Order with Payment term having prepayment checked
4) Booking the order. Status of the order line will be changed to "Awaiting Payment Assurance - Due With Order Payment Details"
5) Applying commitment in pricing tab on sale order line
6) Go to Actions >List of Values (LOV), select payments and press "Process payment" button

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.