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Service HTML: Rendering Issues in IE11 (LOVs & Buttons) After Applying EBS CPU JAN 2020 (Doc ID 2655823.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Service HTML: After applying EBS CPU JAN 2020 Advanced Search, List of Values (LOVs) do not display correctly in Internet Explorer 11.
Buttons are not being aligned properly either.

Steps:

Applied EBS CPU Patch:
Patch 30445462:12.1.0 - ORACLE APPLICATIONS RELEASE 12.1:CPU PATCH FOR JAN 2020

(R) Customer Support Specialist or Case Worker
(N) Agent Dashboard > Agent Tools

 - Everything is rendered correctly
 - Under Case Search > Quick Find, click 'Advanced Search' link
 - Case Attributes page is displayed correctly, including 'Search', 'Cancel', and 'Reset' buttons
 - Click on the magnifier for any of the Case Attributes (Individual Owner, Case Type, Issue Type...)

 => The 'Cancel' and 'Apply' buttons on the top right are overlapped.
 => The 'Select All' button under 'Results' section is malformed.
 => The 'Remove All' button under 'Select Problem Codes' section is malformed.

Cause

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In this Document
Symptoms
Cause
Solution
References


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