Service HTML: Rendering Issues in IE11 (LOVs & Buttons) After Applying EBS CPU JAN 2020
(Doc ID 2655823.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Customer Support - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
Service HTML: After applying EBS CPU JAN 2020 Advanced Search, List of Values (LOVs) do not display correctly in Internet Explorer 11.
Buttons are not being aligned properly either.
Steps:
Applied EBS CPU Patch:
Patch 30445462:12.1.0 - ORACLE APPLICATIONS RELEASE 12.1:CPU PATCH FOR JAN 2020
(R) Customer Support Specialist or Case Worker
(N) Agent Dashboard > Agent Tools
- Everything is rendered correctly
- Under Case Search > Quick Find, click 'Advanced Search' link
- Case Attributes page is displayed correctly, including 'Search', 'Cancel', and 'Reset' buttons
- Click on the magnifier for any of the Case Attributes (Individual Owner, Case Type, Issue Type...)
=> The 'Cancel' and 'Apply' buttons on the top right are overlapped.
=> The 'Select All' button under 'Results' section is malformed.
=> The 'Remove All' button under 'Select Problem Codes' section is malformed.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |