My Oracle Support Banner

Cash Refund From Transaction Workbench Is Taking A Log Time To Return Customer Bank Account Details (Doc ID 2658328.1)

Last updated on JULY 10, 2020

Applies to:

Oracle Receivables - Version 12.1 and later
Information in this document applies to any platform.

Symptoms

Refund from Transaction workbench is taking a log time to return Customer bank account details

Steps to Reproduce:

Responsibility: Receivables responsibility
Navigation: Transactions => Transactions
 1. Query a credit memo transaction
 2. Click on Actions menu=> applications. Choose "Apply To" as Refund  and  populate Apply date and Amount Applied.

 3. Then click on Refund Attributes
 4. Click on the "Party Bank Account" LOV

The following SQL statements are the top ones in trace and tkprof:

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
 4. Solution Steps
 Still Have Questions?
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.