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Printers for E-Business Suite Are Going Off-Mode or Pausing And Not Waking Up to Print Reports (Doc ID 2659009.1)

Last updated on APRIL 18, 2020

Applies to:

EBS on Oracle Cloud: Provisioning and Administration - Version 12.1.3 and later
Oracle Applications Manager - Version 11.5.10.2 and later
Oracle Application Object Library - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On any EBS version from 11i to the latest 12.2.x

ACTUAL BEHAVIOR
EBS Printers go on "pause" and never wake up to print the reports which accumulate in the job queue

EXPECTED BEHAVIOR
Printers should stay active and/or wake up to print a report as soon as the report is in the queue

The issue can be reproduced at will with the following steps:
1. EBS printer goes to pause status
2. Print jobs are submitted from EBS and go on hold and are never printed
3. To start these jobs for printing, the printer has to be rebooted
4. then all print jobs start printing

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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