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Position Transaction Approval Notification Header Does Not Match Position Name (Doc ID 2659323.1)

Last updated on APRIL 14, 2020

Applies to:

Oracle Human Resources - Version 12.2.7 and later
Information in this document applies to any platform.
This note provides a brief overview of Abstract: POSITION TRANSACTION APPROVAL NOTIFICATION HEADER DOES NOT MATCH POSITION NAME


Symptoms

Problem Statement:

PQH Position Transaction Approval Notification Subject does not match Position Name that be begin modified

No Error(s) - Position Notification Subject does not match Position Name that is submitted for approval.

Steps to Reproduce:
The issue can be reproduced at will with the following steps:

  1.  ACTUAL BEHAVIOR
    ---------------
    PQH Position Transaction Notification Subject does not match Position Name that be begin modified.

    EXPECTED BEHAVIOR
    -----------------------
    Expect every time a Position transaction submitted for approval the Notification Subject should match the Position Name
    for which the notification is received.

    STEPS
    -----------------------
    The issue can be reproduced at will with the following steps:
    1. Make a Position transaction change.
    2. Notification is received and shows under the Worilist.
                      Example:
                            Type: PQH: Workflow
                            Subject: Position Transaction 015742.Manager III.XXXX.YYYY.ZZ needs approval/review
                            Sent: 24-May-2019
                            Due: 23-May-2020

    3. Click on the Subject line to open the Notification.

    4. Header of Notification shows: Position Transaction 015742.Manager III.XXXX.YYYY.ZZ needs approval/review

    But Under the Position Transaction Region
    Position Name: 011678.Supply Technician III.ABC.8787.001
    The Position Name does not match the Notification/Subject header.

    Note: This issue does NOT occur when open the notification for the first time after login. Issue occurs after you open the next notification.
    Example: Open notification with Subject: Position Transaction 015742.Manager III.XXXX.YYYY.ZZ needs approval/review
    The Position Name matches.
    Now Go back to the Home page and open another Position Transaction with Subject: Position Transaction 011678.Supply Technician III.ABC.8787.001, the position name does not match with description.

    Logout and Login back.
    Open the above position where the position name and position subject did not match (Example: Position Transaction 011678.Supply Technician III.ABC.8787.001)
    this time the position name matches with the description.
    Open Position Transaction 015742.Manager III.XXXX.YYYY.ZZ needs approval/review
    Again the position name does not match.

    CURRENT WORKAROUND
    ---------------------------------
    Click on the Home button on the Top of the page to return to Application Home Page then open another position notification

    Note: Although the notification header and position name does not match, after the approval it updates correct position to the base table(s).,
    this is a display issue.

Changes

None

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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