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ATO Model, Config, Option And Option Class Lines Stuck In Awaiting Fulfillment Status (Doc ID 2659446.1)

Last updated on APRIL 14, 2020

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Fulfillment

When attempting to progress order line,
the following error occurs.

ERROR
-----------------------
You were trying to expedite / skip the Ship activity. The system does not allow activities to be skipped because it can result in data corruption. To process workflow, the line should be shipped using the Oracle Shipping application. Please contact your system administrator for assistance and do not attempt to skip activities in the future.

STEPS
-----------------------
The issue can be seen with the following steps:
1. Order Management responsibility
2. Navigation: Orders,Returns>Order Organizer
3. Query order and see issue

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot close the order line.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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