My Oracle Support Banner

R12: AP/IBY: Images and Signatures Are Not Showing When Printing Checks (Doc ID 2660592.1)

Last updated on MAY 13, 2020

Applies to:

Oracle Payables - Version 12.0.0 and later
Oracle Payments - Version 12.0.0 and later
Information in this document applies to any platform.

Symptoms

Images and Signatures are not showing when printing checks.

If a direct call to the image via a browser is tried the image comes up successfully.

https://machine:port/OA_MEDIA/filename.png

yet when tried from within a template

url:{'http://machine:port/OA_MEDIA/filename.bmp'}

the debug log shows

java.net.UnknownHostException: machine
Failed to load the image: https://machine:port/OA_MEDIA/filename.png

Changes

The topology of the network was changed, now there is an SSL load balancer that balances between the other servers.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.