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HTML Dispatch Center - Create Personal Task Is Not Working (Doc ID 2661051.1)

Last updated on APRIL 27, 2020

Applies to:

Oracle Field Service - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, HTML Dispatch Center

ACTUAL BEHAVIOR
---------------
HTML Dispatch Center - Create Personal Task is not working

When try to create personal task for an engineer from the Gantt Chart , personal tasks are not getting created.
There is no Error message or confirmation of successful creation of personal task.

EXPECTED BEHAVIOR
-----------------------
Personal tasks to be created as expected


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Applications
2. Go to Field Service responsibility
3. Navigate to HTML Dispatch Center
4. Highlight any resource for whom personal task is to be created and right click and choose Create Personal Task
5.Enter the details and click ok .

Observe that personal tasks are not getting created.
There is no Error message or confirmation of successful creation of personal task.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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