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Bill To And Credit Card Information Is Missing In Charges And Service Logistics (Doc ID 2663742.1)

Last updated on APRIL 27, 2020

Applies to:

Oracle Customer Support - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, Agent Dashboard


When attempting to view the BillTo and Credit Card Information from the Charges and Service Logistics LOV from the HTML Service Request UI,
the Bill To and credit card field is blank.

Expect the Bill To and Credit Card information to be displayed

The issue can be reproduced at will with the following steps:

1) Field Service Manager (R)
2) Customer management (N)
3) Open the HTML SR (N) Actions LOV
4) Charges and Service Logistics > Bill To Address and Credit Card Information section is blank


Due to this issue, users cannot view the Bill To and Credit Card Information from the HTML Service Request 

Cause

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In this Document
Symptoms
Cause
Solution
References


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