Line Number In Quoting Forms UI Are Not Displayed Properly When Manually Choose Operating Unit (Doc ID 2663760.1)

Last updated on JULY 11, 2022

Applies to:

Symptoms

On : 12.2.8 version, FORMS User Interface

ACTUAL BEHAVIOR
---------------
After 12.2.8 upgrade, line numbering in Quoting Forms UI is not displayed properly
The line numbers are getting displayed as 0.1 , 0.2 and so on instead of 1.1 , 1.2

Or

See quote Line numbering is not in sequential order -
1.0
2.0
4.1
4.2



EXPECTED BEHAVIOR
-----------------------
Expect lines to display in sequential order such as 1.1 , 1.2 etc.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Profile Option settings:

MO: Security Profile = Vision Corporation at the Site level and the Quoting Sales Manager responsibility

MO: Default Operating Unit = Vision Corporation at the Site level and the Quoting Sales Manager responsibility

MO: Operating Unit = Vision Corporation at the Site level and the Quoting Sales Manager responsibility

ASO: Operating Unit Override = Yes

Quoting Forms UI -

Login as the Quoting Sales Manager

Create a new quote

Manually select Vision Operations for Operating Unit in Quote Header  (setting to a different OU than is set in MO: Operating Unit)

Choose Quote Lines tab

In the first quote line for the Product field enter Product A
Hit tab key to go to the next line

In the second quote line for the Product field enter Model Item B
Hit tab key to go to the next line

In the third quote line for the Product field enter Product C
Hit tab key to go to the next line

In the fourth quote line for the Product field enter Product D
Hit tab key to go the next line

Note that No Line Numbers appear yet

Go to the second quote line for Model Item B and choose Configure button
Configure the item - choose options etc.
Choose Finish button

Return to the quote and see the Line Numbering is shown incorrectly.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
This issue is causing confusion for the users.

Changes

 The Operating Unit selected in the Quote Header was a different OU than is set in MO: Operating Unit or there is no value set in MO: Operating Unit for the Quoting responsibility.

Cause

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