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HTML Dispatch Center (ADF): Selected Functions Missing - 'Escalations' Points To Forms (Doc ID 2664434.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

HTML Dispatch Center (ADF) not displaying selected functions from menu.

Different behavior in HTML version of Dispatch center compared to the Forms version.
Right Clicking on Tasks to select certain functions does not fire the selected function (e.g., Parts Requirement, Escalation, Debrief, Manage Debrief...).
There is a Right Click Menu Setup option in the Setup Navigation page, but again it doesn't do anything. Doesn't display the setup tab to get into.


Expected Behavior:

After right clicking on Tasks the selected functions should be fired (e.g., Parts Requirement, Escalation, Debrief, Manage Debrief...).

Steps:

(R) Field Service Dispatcher
(N) HTML Dispatch Center

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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