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Territory Name, Contact Number And Resource Id Fields Are Not Found In HTML Gantt Chart View (Doc ID 2664557.1)

Last updated on MAY 04, 2020

Applies to:

Oracle Field Service - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Territory Name, Contact Number and Resource Id Fields are not found in HTML Gantt Chart View.


EXPECTED BEHAVIOR
-----------------------
Territory Name, Contact Number and Resource Id Fields are not found in Gantt Chart View.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Applications
2. Go to Field Service Dispatcher responsibility
3. Navigate to HTML Dispatch Center >Gantt Chart View

Observe that in left pane,Territory Name, Contact Number and Resource Id Fields are not found in Gantt Chart View. These are visible in the Forms Dispatch Center.

Cause

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In this Document
Symptoms
Cause
Solution
References


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