My Oracle Support Banner

Install Base Not Showing Incomplete Configuration For Shipped SO (Doc ID 2664656.1)

Last updated on MAY 06, 2020

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms



ACTUAL BEHAVIOR
---------------
Install Base not showing incomplete configuration for shipped SO

EXPECTED BEHAVIOR
-----------------------
Expect the complete configuration to display in Installed Base for a shipped sales order.

ADDITIONAL INFORMATION
--------------------------------------
There are a few orders for which IB is showing incomplete configurations. It was coming in fine for the same models sometime back, we are not sure what has warranted that change.
The screenshots of the SO with complete configuration and one with incomplete configuration.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create and ship a sales order
2. Look in IB, all configurations expected are not there.


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.