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HTML Dispatch Center: Issues with Maps (Doc ID 2664841.1)

Last updated on SEPTEMBER 02, 2020

Applies to:

Oracle Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

In HTML Dispatch Center (ADF):

- When attempting to open the Google Map, just an empty window is shown.
- Open Tasks are not plotted on the Map.
- When trying to close the Map, the 'Ok' or 'Cancel' buttons or (x) do not work.

Steps:

(R) Field Service Dispatcher
(N) HTML Dispatch Center

 - View Tasks grid
 - Highlight a Task
 - Right click and select the option 'View Task On Map'
     => Nothing is displayed.
 - Alternatively, highlight the Task on the grid and click on Map tab
     => Nothing is displayed.


After certain code, the map may open, but the following issues may remain:

 - Tasks are not plotted properly.
 - The Map cannot be closed with the obvious options: Cancel, or (x).

What is Working:

Map works correctly when used from the Dispatch Center form.

Workarounds:

- To close the Map, use the Escape key.

Cause

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In this Document
Symptoms
Cause
Solution
References


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