HTML Service: Find Service Request - New Attributes Available in Advanced Search
(Doc ID 2664885.1)
Last updated on JULY 21, 2020
Applies to:Oracle Customer Support - Version 12.2.8 and later
Information in this document applies to any platform.
In HTML Find Service Request - Advanced Search, some parameters available in Forms are not available in this page.
(R) Customer Support Specialist
(N) Agent Dashboard > Service Request section
- Advanced Search link
- SR Attributes section
For the "Add Attribute" drop-down list, the following attributes are needed:
- Charge Status
- Customer PO Num
- Customer City
- Customer Postal Code
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