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HTML Service: Find Service Request - New Attributes Available in Advanced Search (Doc ID 2664885.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Customer Support - Version 12.2.8 and later
Information in this document applies to any platform.


In HTML Find Service Request - Advanced Search, some parameters available in Forms are not available in this page.

(R) Customer Support Specialist
(N) Agent Dashboard > Service Request section

 - Advanced Search link
 - SR Attributes section

For the "Add Attribute" drop-down list, the following attributes are needed:

      - Charge Status
      - Customer PO Num
      - Customer City
      - Customer Postal Code


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