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Changes To Debrief Lines are Not Reflected in Charges Actual When Using the Auto Generate Button (Doc ID 2665591.1)

Last updated on MAY 01, 2020

Applies to:

Oracle Teleservice - Version 12.2.8 and later
Information in this document applies to any platform.


When attempting to delete the Labor Material or Expense lines in the Debrief section of the SR page, the deleted lines are not refreshed after using the Auto Generate function, The lines are still displayed in the Charges & Logistics page.

The issue can be reproduced at will with the following steps:
(R) Field Service Manager
(N) Field Service Representative > Create Service Requests
Create SR
Ensure Debrief status = Working
Enter Labor, Material, Expense and Save
Navigate to Charges & Logistics page > Auto generate > Confirmed all three appear. Save
Navigate back to the Debrief tab. Check box next to Material item and click Remove. Save
Navigate back to Charges & Logistics page > Auto generate > Material is still there.




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