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Unable To Create EAM Work Order Out Of Work Request Due to Error java.lang.NoSuchMethodError (Doc ID 2665760.1)

Last updated on MAY 06, 2020

Applies to:

Oracle Enterprise Asset Management - Version 12.2.7 and later
Information in this document applies to any platform.


On : 12.2.7 version, Work Execution

When attempting to create work order from work request, the following error occurs.

oracle.apps.fnd.framework.OAException: oracle.jbo.JboException: JBO-29000: Unexpected exception caught: java.lang.NoSuchMethodError, msg=oracle.apps.eam.server.AssetNumberRVORowImpl.getAssetCriticality()Ljava/lang/String;
at oracle.apps.fnd.framework.OAException.wrapperException(
## Detail 0 ##
java.lang.NoSuchMethodError: oracle.apps.eam.server.AssetNumberRVORowImpl.getAssetCriticality()Ljava/lang/String;
at oracle.apps.eam.workorder.server.WOCreateUpdateAMImpl.initAssetDetails(
at oracle.apps.eam.workorder.server.WOCreateUpdateAMImpl.initDetailsFromRequest(

The issue can be reproduced at will with the following steps:
1. Create and save EAM work request in Maintenance Self-Service
2. In Work Orders->Requests page find the request by its number
3. Click Create Work Order button in table with search results


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