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Customer Name In HTML Sales Order Page Is Not Showing When Opening Sales Order From HTML Contact Center Page (Doc ID 2666683.1)

Last updated on MAY 21, 2020

Applies to:

Oracle Teleservice - Version 12.2.8 and later
Oracle Customer Care - Version 12.2.8 to 12.2.8 [Release 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, HTML contact center

ACTUAL BEHAVIOR
---------------
When opening the Sales order from Contact Center Form, the customer name is showing in Sales Order form for that sales order.
But in HTML contact center form, the Sales Order opened does not populate the customer name.

EXPECTED BEHAVIOR
-----------------------
Sales Order opened from HTML Contact Center should show the customer name

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to (R) Service > HTML Contact Center
2. Search for the customer
3. Click on Order number.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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