Error:"You cannot deactivate an asset for which there are open work requests or service requests or work orders." (Doc ID 2667042.1)

Last updated on MAY 25, 2023

Applies to:

Symptoms

On : 12.1.3 version, Asset Definition

When attempting to deactivating Asset the following error occurs.

ERROR
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De-activation failed.
 "You cannot deactivate an asset for which there are open work requests or service requests or work orders."


STEPS
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The issue can be reproduced at will with the following steps:
1. Responsibility enterprise Asset management
2. Go to Assets > Define Asset number > query by asset number >
3.Tools>De-Activate Asset Number and error occurs.

Error:"You cannot deactivate an asset for which there are open work requests or service requests or work orders."

Changes

Cause

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