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Interface Install Base Lines program Error: ERROR IN GET_ITEM_TRACKING_LEVEL : ORA-01403 (Doc ID 2668182.1)

Last updated on MAY 11, 2020

Applies to:

Oracle Installed Base - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.7 version,

Install Base Instance Is Not Getting Created From Sales Order

ERROR
-----------------------
Error in get_item_tracking_level : ORA-01403: no data found


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Create and complete a Sales Order that includes Non-Shippable/IB trackable items
2. Check IB for item instance and observe that it has not been created
3. Run concurrent program Installed Base Administrator > Other > Request > Interface Install Base Lines
4. Get error "Error in get_item_tracking_level : ORA-01403: no data found"

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create instances from sales order

Changes



 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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