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Mobile Field Service Multiplatform(MFS MP): Create Service Request(SR)/Task Not Taking Default Owner Type And Name Of Service Profile Values (Doc ID 2668726.1)

Last updated on MAY 13, 2020

Applies to:

Oracle Mobile Field Service - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

 On : 12.2.8 version, MFS Multiplatform General

Mobile Field Service Multiplatform(MFS MP): Create Service Request(SR)/Task Not Taking Default Owner Type And Name Of Service Profile Values

When Task is created from SR on MFS MP Client, corresponding SR's Owner and Owner group defaults to MFS Client Resource, "Employee Resource" respectively.It is not honoring the values as defined in the below mentioned Profiles.

Service: Default Service Request Task Owner
Service: Default Service Request Task Owner Type

Cause

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In this Document
Symptoms
Cause
Solution
References


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