Unable to Copy Item From Oracle Product Hub while Session Language is Turkish or Other Languages Beside English (Doc ID 2668971.1)

Last updated on AUGUST 06, 2024

Applies to:

Symptoms

When attempting to copy item using Oracle Product Hub for some particular items on Turkish language, the following error occurs.

ERROR

EGO_ITEM_ACROSS_MASTER_ORGS_ER


STEPS

The issue can be reproduced at will with the following steps:
  1. Setup FND: Diagnostics=Yes at the User level
  2. Logout and login again in Turkish. Open the item that we want to copy.
      Item Number:XYZ
      Org Code:123456
  3. Set Trace and click on Diagnostics.
      a. Set Trace Level (Trace with Binds)
      b. Trace Id:3344

  4. Reproduce the issue.
      a. Go to Item.
      b. Select Template and click on Next.
      c. Click on Finish

The application raise the error:

EGO_ITEM_ACROSS_MASTER_ORGS_ER

WHAT IS WORKING

Using Copy item for English language for the same item, the process complete successfully.

Cause

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