Date Criteria Is Not Working In Advanced Search In Find Service Requests Form
(Doc ID 2669243.1)
Last updated on MAY 12, 2020
Applies to:
Oracle Teleservice - Version 12.2.6 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.6 version, Service Request Form
ACTUAL BEHAVIOR
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When try to search service requests in Find service request > Advanced search page based on date fields like created on/ reported then the query doesn't fetch any results.
But in system there are service requests matching those criteria.
EXPECTED BEHAVIOR
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Search Results should return the data if the matching records exists.
STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to (R) Service > Service Requests > Find Service Requests
2. Click on Advanced tab
3. Try to search service request based on date fields like created on/ reported
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |