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Getting Error "savepoint 'CS_CHARGE_CREATE_ORDER_PUB' never established in this session or is invalid" When Processing Sales Order in Depot Repair (Doc ID 2670028.1)

Last updated on AUGUST 10, 2022

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Oracle Spares Management - Version 12.2.11 to 12.2.11 [Release 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Repair Order

When attempting to create Repair Orders,
the following error occurs.

ERROR
-----------------------
savepoint 'CS_CHARGE_CREATE_ORDER_PUB' never established in this session or is invalid

ORA-01086: savepoint 'CS_CHARGE_CREATE_ORDER_PVT' never established in this session or is invalid

ORA-06512: at "APPS.CS_CHARGE_CREATE_ORDER_PVT", line 3904

ORA-06510: PL/SQL: unhandled user-defined exception

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open a New Repair Order form
2. Enter required info and save



Cause

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In this Document
Symptoms
Cause
Solution


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