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Incorrect Expense Amount In Summary Section Of The Charges Screen (Doc ID 2670803.1)

Last updated on JULY 24, 2021

Applies to:

Oracle Teleservice - Version 12.2.8 and later
Information in this document applies to any platform.


On : 12.2.8 version, Charges UI, APIs, and schema

In summary section of the Charges Screen report, custom billing type are not displayed in the correct Billing category (for both charge line : estimate and submitted).

1. Select "Service" responsibility
2. Navigate to Setup--> Customer support Lookups
  Created new billing type "TravelExpense"
3. Navigate to Setup-->Charges-->Billing type attributes-->
  Associated new billing type "TravelExpense" with billing category "Expense"
4. Navigate to setup-->charges-->service activty and billing type
  Query for "Auto Expense Charge" add billing type "TravelExpense"

  --Associated Auto Expense Charge to business process "CS_DEPO_BP"
5. Select "Inventory" responsibility
6. Navigate to Items-->Item Master
7. Created new Item"VR54888" with billing type "TravelExpense"

8. Select "Service" responsibility
  Navigate to service request-->Create Service request
9. Created new Service Request with business process "CS_DEPO_BP"
10.Created charge line with BP"CS_DEPO_BP" service activity "Auto Expense Charge" and item "VR54888"
11. Navigate to Tools2-->charges and service logistics
  Observed in summary section amount is showed under "TravelExpense" sections
12. Submit charge line
=> Observed in summary section amount is showing under Materials of total actual sections



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