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Invalid Subinventory Error While Creating Actual Charge Lines (Doc ID 2670845.1)

Last updated on MAY 15, 2020

Applies to:

Oracle Teleservice - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, Charges UI, APIs, and schema

When attempting to submit the debrief lines for a task, the following error occurs.

ERROR
-----------------------
Service Billing Engine calling cs_charge_details_pub.Create_Charge_Details API ended with an error. (API_NAME=CS_Service_Billing_Engine_PVT: Create_Charges). API Error (CS_CHARGE_DETAILS_PVT.Create_Charge_Details): &TEXT. Invalid Sub Inventory: <Subinventory>.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Submit debrief for a task.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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