Process Order API: Error In Order Creation Value Is Longer Than Its Maximum Length Of 30 Characters
(Doc ID 2671440.1)
Last updated on OCTOBER 31, 2024
Applies to:
Oracle Order Management - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Transaction Entry
When attempting to create an order using Process Order API through ISG,
the following error occurs.
ERROR
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Response Message: Order Creation Failure. Value Xxxxxxxxxxx is longer than its maximum length of 30 characters.
STEPS
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The issue can be reproduced at will with the following steps:
1. Use Process Order API through ISG
2. Use NSL characters (either in Spanish or Russian Language)
3. See error
This issue happens only when the party_name passed in the payload having special characters, example in the above Case1 has Tilde I and in Case 2 its a Russian name. For all other order creation requests even if the party name is larger than 30 this error is not coming.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot use Process Order API through ISG when using special characters or non-English text.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |