My Oracle Support Banner

Performance Issue with Termination Quote Search Page (Doc ID 2672015.1)

Last updated on MAY 20, 2020

Applies to:

Oracle Lease and Finance Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Asset Management

ACTUAL BEHAVIOR
---------------
Find that there is a performance issue when querying termination quotes for a contract. It takes more than 8 min to return the results and sometimes it errors out with:

Can’t reach this page

EXPECTED BEHAVIOR
-----------------------
Expect better performance in querying termination quotes.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Lease >> Customers >> Contracts
2. Search for contract and Go
3. Choose action terminate >> Go
4. In termination quotes tab, click on Go and it takes a long time to get the quotes on the contract.
5. Or perform the same query in Asset Management >> Termination Quotes.
6. Enter contract number and click on Go and you will see a performance issue here.


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.