My Oracle Support Banner

Service HTML - Agent Dashboard: Need Additional Information When Searching In Create And Update Service Request Pages (Doc ID 2672546.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Customer Support - Version 12.2.6 and later
Information in this document applies to any platform.


In Agent Dashboard - Create and Update Service Request pages:
The search can return a large list of customers (50+) and there is no mechanism to refine this list once it is returned.

On the Bill To and Ship To fields:

    - When searching a customer name, only the Customer Name and Customer Number are shown.
    - Also on the Bill To and Ship To fields, the user cannot search by any other fields except Customer.

In the Incident Address section:

     - When searching the Address Line 1 field:
       The users get the Address, Customer, Site Number, Site Name, but they do not see the Customer Number.

     - When searching the Incident Customer:
       The users have Customer Name and Customer Number, but here they also need the Address fields.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.