Service HTML - Agent Dashboard: Need Additional Information When Searching In Create And Update Service Request Pages
(Doc ID 2672546.1)
Last updated on JULY 21, 2020
Applies to:Oracle Customer Support - Version 12.2.6 and later
Information in this document applies to any platform.
In Agent Dashboard - Create and Update Service Request pages:
The search can return a large list of customers (50+) and there is no mechanism to refine this list once it is returned.
On the Bill To and Ship To fields:
- When searching a customer name, only the Customer Name and Customer Number are shown.
- Also on the Bill To and Ship To fields, the user cannot search by any other fields except Customer.
In the Incident Address section:
- When searching the Address Line 1 field:
The users get the Address, Customer, Site Number, Site Name, but they do not see the Customer Number.
- When searching the Incident Customer:
The users have Customer Name and Customer Number, but here they also need the Address fields.
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