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Approval Notifications are Not Being Sent to Users in the Second Approval Group (Doc ID 2673291.1)

Last updated on MAY 22, 2020

Applies to:

Oracle Service Contracts - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

Set up rules in AME to send notifications to two Approval Groups in serial for the 'Service Contract Internal Approval' Transaction Type. Users in both Approval Groups receive parallel notifications. The Approval process is exiting after an approver from first Approval Group approves the Contract.

Steps
1. Set up rules in AME to send notifications to two Approval Groups in serial for the Transaction Type 'Service Contract Internal Approval'.
2. Create a Service Contract and submit it for approval.
3. Note that the users in both Approval Groups receive parallel notifications.
4. A user approves the contract and it goes straight to the Sign stage.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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