My Oracle Support Banner

Unable To Create Credit Memo From Lease Center When Rejected Credit Memos Exist (Doc ID 2674021.1)

Last updated on FEBRUARY 03, 2022

Applies to:

Oracle Lease and Finance Management - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, Customer Service

In Lease Center, user is unable to create Credit Memo from Lease center when rejected Credit Memos exist

ERROR
-----------------------
OKL_PENDING_CREDIT_AMOUNT


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Lease Center > Create Credit memo
2. Reject the credit memo request
3. Lease Center > Create new credit memo. It fails with error


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.