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Contract Approved FYI Notifications Are Not Going to All the Approval Group Members as per AME Setup (Doc ID 2674050.1)

Last updated on JULY 31, 2020

Applies to:

Oracle Service Contracts - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

The FYI Notifications for Service Contract Approval informing users that a group member has approved the contract is not being received by all the Approvers in the Approval group.

Steps
1. Set up rules in AME to send notifications to two Approval Groups in serial for the Transaction Type 'Service Contract Internal Approval'.
2. Create a Service Contract and submit it for approval.
3. Note that the users in both Approval Groups receive parallel notifications.
4. A user approves the contract and the rest of the users do not receive the FYI Notification that group member has approved the contract.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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