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Receiving Internal Server Error While Trying To Associate Earnings To A Claim (Doc ID 2674071.1)

Last updated on MAY 28, 2020

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Claims

Receiving Internal Server error while trying to associate earnings to a claim

a. Trying to associate earnings to a claim - The associate earnings page does not open up and they receive internal server error after 10 minutes
b. Clicking on the 'Update' button after associating earnings - The confirmation takes a long time to come up after earnings are associated and update button is clicked.

 
ERROR
-----------------------
Internal Server Error


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a Claim
2.Associate earnings to claim


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot able to complete and settle claims.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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