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Customer Credit Card Details Not Appearing While Making a Payment (Doc ID 2676805.1)

Last updated on JUNE 09, 2020

Applies to:

Oracle iReceivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Payment Components


ACTUAL BEHAVIOR
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When making a credit card payment in iReceivables, the Previously Saved Credit Card option is not displayed.

EXPECTED BEHAVIOR
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Expect to see the Previously Saved Credit Card option.

STEPS
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The issue can be reproduced at will with the following steps:

Login to iReceivables >
Account Summary tab and click on the Total Open Receivables to select the invoices to pay.
Select the invoice then click on the add to transaction list to pay.
Click on the pay button to pay.
Not showing the previously saved credit card details from payment method LOV.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the previously saved credit cards.

Cause

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In this Document
Symptoms
Cause
Solution


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