HTML Contact Center: Error "Item - Select a valid value." While Creating Service Request
(Doc ID 2677111.1)
Last updated on JULY 21, 2020
Applies to:Oracle Customer Support - Version 12.2.8 and later
Information in this document applies to any platform.
HTML Contact Center: Item field is showing an error message while creating Service Requests.
HTML Contact center
- Service Request Section
- Click on Create Service Request button
Item - Select a valid value.
- Issue does not occur with all Items, but user might not be able to identify a pattern.
- When an Item fails, it also fails when navigating from Customer Support Specialist > Agent Dashboard > Create SR
- Even after nullifying the Serial Number, the save fails pointing to the Item.
What is Working:
When the Item is selected from the LOV, instead of being auto-populated after the Serial Number is selected, the issue does NOT occur.
The SR can be saved without problems.
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